Aura B2B

With AuraB2B you can create a fully automated Business Client Service Center. Solutions created with AuraB2B enable your clients self-service in many areas which in the past consumed the time of your employees, e.g.:

• Creating and checking the status of orders
• Creating and checking the status of offer questions and special offers
• Checking information about actual offers of promoted products
• Access to relevant documents and information about payments
• Other information relevant to industry and the type of client

With AuraB2B your customers alone can input and update information about their employees and locations. You decide what information is relevant and necessary. This makes your customer knowledge database always current and reduces the costs of information updating.

Customers with special privileges can create other system user accounts and manage their accessibility. You decide who can do this and what privileges he has. It means that you do not need to spend time on creating many user accounts, and your customers do not need to wait until you find the time to do this. Because of this, your customers can start ordering your products much faster.

With AuraB2B your clients can create offer questions asking for special prices and discounts when certain conditions occur. This feature can be helpful because:

• Clients have access 24 hours a day, 7 days a week, from any location, in any language.
• Clients create documents like orders or offer questions, according to your standard, with accelerated processing speed.
• You can enable your clients to create offer questions about customizable products or products which are not on your standard offering list.
• You can analyse what kind of discounts your employees use and how clients react to them.
• In certain cases some trade terms may demand supervisor approval.
• Your employees have instant access to important information about customers; they do not need to look into other systems, which accelerates customer service.

AuraB2B can communicate with an ERP system and instantly update any relevant data. Because of this, your employees have rapid and mobile access to knowledge about their customers. AuraB2B can automatically control chosen customer parameters, and according to company standards, can undertake appropriate actions, e.g.; sending payment reminders, blocking orders above certain credit limits or sending a newsletter about promoted products.

The customer index in AuraB2B gathers, among other things, information about:

• order histories
• offer questions and special offer histories
• invoice histories
• payment status and histories
• credit limits
• price levels, discounts, rebates and individual terms
• employees with relevant information
• locations and addresses
• default deliveries and payment terms

All of this information can be instantly exchanged and updated between AuraB2B and your ERP solutions. Because of this, you do not have to think about updating manually.