Shorter and faster client service cycle

Sometimes your clients have to wait until your employee receives an e-mail or answers the phone. This is unnecessary and slows down all business cycles connected with customer service, including the cash conversion cycle. Aura will improve this situation.

In Aura, specific processes begin automatically after recognizing certain client behavior, saving the time of both you and your clients. Processes (e.g., product orders or complaints) can be automatically run, giving your team the possibility of focusing on the analysis of anomalies.

The time saved by using Aura significantly shortens key processes connected with customer service, e.g., ordering, offer question processing, invoicing, complaints, etc.

Thanks to Aura:

• your clients and partners will be serviced faster; 24 hours a day, 7 days a week
• customer service will be faster regardless of the number of clients
• you do not waste time because of illegible faxes or unread e-mails
• the cash conversion cycle will be shorter